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The Motor Ombudsman

We are a proud member of The Motor Ombudsman accreditation scheme and accredited to the CTSI approved Service and Repair Code of Practice, ensuring we operate to the highest standards of service and offering peace of mind for customers.

We pride ourselves in customer care and will aim to do whatever is reasonably possible to resolve an issue. Please contact Cox Motor Group if you need us to resolve an issue.

If unhappy with our service we abide by the Motor Industry Service and Repair Code of Practice which can be found on The Motor Ombudsman website at TheMotorOmbudsman.org.

The Motor Ombudsman will offer free impartial information, and if appropriate, an alternative dispute resolution process in the event that you are not satisfied with the outcome of a concern.

For further information you can visit The Motor Ombudsman website at TheMotorOmbudsman.org or call their information line on 0843 910 9000. Calls are charged at 7p per minute plus your phone operator’s connection charge.

Contact Cox Motor Group Dealerships