Published 04-06-2012
The Honda Jazz has topped the JD Power Customer Satisfaction Survey again for the 9th year running.
Honda has definitely got the formula right with its smallest car, and continues to reap the rewards, with the Jazz holding pole position for the ninth year in a row. It even bettered last year’s overall 10th place ranking.
As usual, owners struggled to find fault with this car. The biggest number of complaints were about windows that mist up easily – but still no more than average for this vehicle class, but were full of praise for the slick gear changes.
It’s difficult to focus on just one outstanding area for this car, because owners loved pretty much everything about it. Space was perhaps its biggest asset, with plenty of leg- and headroom for both front and rear passengers. Cleverly thought-out storage also found favour. Comfort generally was praised, with plenty of seat adjustment making it easy to find the perfect driving position. All the dashboard controls were within easy reach, too.
Boot space was highly rated. Owners particularly liked the way the rear seats could be configured, reserving special praise for the double-folding rear seats that can be collapsed with just one hand.
The Jazz’s relatively low purchase price was also kind to the wallets of owners, who gave it an excellent score for fuel economy. Low insurance costs were also appreciated.
Pointing to exceptional service, Jazz owners reckoned Honda dealers to be the friendliest, saying that service advisers went out of their way to explain repair work.
When it came to paying the workshop bill, Jazz owners were the happiest in the supermini class.